Remote Service

When service engineers cannot inspect vessels physically, a practical alternative for customers is to use remote service sessions. During the years customers joining the Remote Service package have been more and more and this tool has proven to be very reliable and useful to solve tasks remotely, avoiding costs as travel, engineer on place, etc

Pinfabb Remote Service Software statistics only in 2019 are stunning:
– 89,300.00 euro saved.
– 22,933 kg of CO2 reduced.
– 95% of problem solved in less than 2 hours.

This is possible due to the special POSEIDON configuration, composed by high-level plug-and-play components, which
make it unique among all the industry.

Last year the 95% of problems have been solved in less than 2 hours with our remote service, and thanks to 100% plug and play components of Pinfabb Poseidon, we are also able to send directly to the vessel any eventual defective part, that can be easily replaced by the crew.

The remote service is part of our “Remote Maintenance Package”, that includes:

– Remote diagnostic and assistance software
– Free Remote assistance
– Free software update
– Annual standard maintenance
– Real time weather data integration

Moreover, we have integrated into POSEIDON the “Maintenance Scheduler” that helps in better manage the ordinary maintenance needed for ensure an
uninterrupted functionality of stabilizers.

Remote Maintenance Package

The Remote Maintenance Package is a tool supplied optionally with the installation of the Stabilizers Digital Control Retrofit System Pinfabb_POSEIDON.

This package gives various technical and economical benefits as the possibility to integrate weather data into the stabilization system and algorithm; to integrate a remote assistance and monitoring software capable to reduce the physical attendance of engineers onboard thus reducing the future service costs; to obtain UNLIMITED and FREE Remote Service Sessions; to obtain FREE Software Update; and include a standard Annual Stabilizers Plant Survey onboard carried out by a Pinfabb authorized engineer.

–     –  Remote diagnostic and assistance software.

–       Free and unlimited Remote Service Sessions.

–       Free software update.

–       Annual standard maintenance survey.

–       Real time weather data integration.